ORDER PROCESSING

All orders are processed within 1-3 business days. You will receive a confirmation email with tracking once your order has been shipped.

SHIPPING RATES & DELIVERY TIMES

FREE SHIPPING

Free shipping on all orders over €200.

CUSTOMS & DUTIES

International orders may be subject to customs fees, taxes, or import duties. These charges are not included in your order total and are the responsibility of the customer.

TRACK YOUR ORDER

Once your order is shipped, you’ll receive an email with your tracking number. You can track your package on the carrier’s website.

DO YOU SHIP TO MY COUNTRY?

If you’re unsure whether we can deliver to your location, feel free to contact us at info@wind-kissed.com before placing your order.

DO CAN I CANCEL, EDIT MY ORDER, OR CHANGE THE SHIPPING ADDRESS AFTER IT'S BEEN PLACED?

If you need to cancel your order, make a change, or update your shipping address, please contact us at info@wind-kissed.com with your order number within 24 hours of placing your order.

We’ll do our best to accommodate your request, but we can’t guarantee changes once your order has entered processing.

I THINK MY PACKAGE IS LOST. WHAT SHOULD I DO?

If your tracking hasn’t updated for several days or your package is taking longer than expected, please contact us at info@wind-kissed.com with your order number. We’ll check the shipment with the carrier and do our best to help locate your package.

Once a package is marked as delivered, it is considered fulfilled. If your tracking shows “delivered” but you can’t find your package, please check with members of your household, neighbors, your building concierge or reception, and your local carrier facility.

MY PACKAGE ARRIVED DAMAGED OR AN ITEM IS MISSING. WHAT SHOULD I DO?

Please inspect your order carefully upon delivery. If your package arrives damaged, an item or component is missing, or you receive an incorrect item, please contact us at info@wind-kissed.com within 24 hours of the carrier’s recorded delivery time, including:

Your order number
A brief description of the issue
Clear photos of all items received and the original shipping packaging
Photos showing any visible damage or signs of tampering, if applicable

Please keep the original packaging and all contents until your claim has been reviewed, as we may request additional photos or information.

Claims submitted more than 24 hours after the recorded delivery time, or without sufficient photographic evidence, may not be eligible for a replacement or refund.

Submitting a claim does not automatically guarantee a replacement or refund. Each case is reviewed individually based on the information provided, photographic evidence, and, where applicable, the carrier’s delivery records.

If your claim is approved, we’ll work with you to provide the most appropriate solution.